GM’s MESSAGE

With the holidays past us it’s time to focus on TOUA plans for 2016.

In early 2016, work should be complete on the customer web-portal for electric and water customers to be able to look at the usage and billing history. They will have the ability to pay online. We have also began conversations with the company that provides telephone and cellular billing, to develop a similar web-portal for telephone customers. We will keep you updated on these two very important services that benefit you, our customers.  

In February cellular customers will be seeing a new bill format as we complete the conversion to a new billing system. Also, with the completion of the Fiber to the Home project, the Telephone staff are working to educate customers on the benefits of our improved broadband services. If you have not done so, please visit the Telephone customer service area, at TOUA, to see what you can do with the broadband service.

This year the Electric department will start work on implementing a four year construction work plan to improve the electric distribution system to increase the service reliability and prepare for future growth. We are testing some new security lighting fixtures that will be available for new installations. Existing lights need to be replaced with the new fixtures. Contact the Electric department if you want to know where the new fixtures have been installed.

As soon as right-of ways can be approved, we will be extending electric lines int the Garcia Strip area and the Water department will be able to start construction on several projects funded by IHS. Water and wastewater projects will include twenty-five additional modular bathrooms; an upgrade of the Gu Vo wastewater lagoon; expansion of the San Simon wastewater lagoon; a booster water pump station for Kohatk; the Jackrabbit sewer project; and the Ak Chin regionalization water line project.

Continue to check our webpage and our social media to keep up on what we are doing and any service issues that some areas may be experiencing. 

Respectfully,

Mike Bethurem

General Manager Tohono O’odham Utility Authority¬†