TOUA has policies in place to ensure that customers are able to access the lawful internet content of their choice, run the internet applications of their choice, and to promote the continued development of the internet. TOUA’s network management practices are nondiscriminatory, application-neutral, and minimally intrusive. TOUA will use one of more of the following industry standard techniques to manage its network. This list is not exhaustive:
a. Monitoring the network to identify congestion, security breaches, malware, or damage to the
b. Rerouting internet traffic to relieve congestion;
c. Port filtering;
d. Additions or upgrades to increase network capacity;
e. Enforcement of Acceptable Use Policy, Terms and Conditions of Service, and/or Service Agreements against customers abusing the network;
f. Enforcement of usage thresholds limiting the amount of data that can be uploaded or downloaded within stated time periods;
g. Using security protocols to ensure authentication of customers;
h. Providing resources to customers for reporting spam, viruses, firewall issues, and phishing schemes;
i. Filtering spam;
j. Preventing viruses from harming the network; and
k. Thwarting denial of service attacks
Network management practices are a necessity to guard against harmful threats to the network such as network congestion, security attacks, excessive spam, and viruses. Reasonable network management practices ensure that you will have the best possible broadband internet experience.
TOUA is an equal opportunity provider and employer.